Wait. This is Saturday... Why is there a post? Well, I felt compelled to continue the discussion regarding Crawfish King. You see, there have been some people on Twitter in addition to other various comments that have been negative towards my post. I can totally understand why. After all, I basically ripped into a family run location of Crawfish King. If you have been a consistent reader of this blog, you know very well I DO NOT take my blog lightly when it comes to affecting people's livelihoods. In fact, many have criticized me for being too "soft" or "forgiving". Hey, I'm in a no-win situation, you can't please everyone. So I am cognizant of all the issues at play when I post on my blog. In the case of Crawfish King, the entire incident was completely true and not exaggerated. I have 7 other people with me that night who can echo the same sentiments (or worse). Now why did my post rip into them so harshly when I rarely, if ever, do it in my 1300+ posts? Simple, we gave them ample opportunity to redeem themselves and showed incredible patience over a 2+ hour ordeal. We played along nicely and even stayed at the urging of the manager. We did warn him that for us to stay, there had to be a good reason and compensation for our wait. However, he didn't come through and slapped us in the face with nothing more than a courtesy discount. In fact, Milhouse thought it was a bit of dishonesty on the manager's part because he wouldn't say what kind of compensation we'd get. In the end, he wouldn't even come out to discuss it. It was more of a take-it-or-leave it approach. Talking about unconscionable. We did nothing wrong in this whole predicament. The restaurant was at fault. Plain and simple. I am not in any shape or form backing down from my stance. That is how strongly I feel about it.
To give them the full opportunity to redeem themselves, I actually left my card (which I rarely do) for them to hopefully contact me so I could add their response in the blog post. No, we weren't looking for a free meal or anything. We really had no interest in going back because the food was not to our liking. Rather, I really wanted to give them a chance to right a wrong. Nope, they didn't email me at all over the 3 days prior to the post going up. I even tried with tweets. No reply. Therefore, the post went up as is. I am not going to mince any words when the experience was so bad and the lack of response too. I wasn't expecting preferential treatment. I just wanted some form of acknowledgment. With a Twitter account and Facebook page, I don't think it is too much to assume they should do what most restaurants would do - correct the problem. Especially one as valid as this one. Was the post harsh? Yes, it was. But that is how I felt as a customer (and others too in my party), and I just so happen to have a blog. The lack of professionalism and integrity by the staff and manager wasted our time. And to top it off, the food wasn't even good. Some would point out I should just post good experiences and forget about the bad ones. I don't see it that way. Sure, I rave about places where people should go and also panned the places people should avoid. Everything is fair game. If you run a restaurant or any business, you should do it with the customer in mind. I've been in retail before and that was exactly our mandate - to keep customers happy.
Sure, my blog does have some influence, but let's be real here. If a restaurant is going to fail, it is not going to be due to my blog. I've posted negative things about Kawawa and Po King. They are both in business and still doing well. So no, my blog doesn't close down restaurants. Restaurants fail all by themselves. If they stink, they will fail. Check on Yelp! and Urbanspoon, my experience at Crawfish King was not unique. In fact, it is more often than not. If they are going to fail, they will fail on their own merit. Not my blog post. Again, my biggest issue was their response to the problem and lack of care after the fact. As much as it seems like I want them to fail, I don't. C'mon. I don't wish ill-will on anyone. I saw the family-run operation with the kiddies in the kitchen. We realized it was their first 2 weeks in operation, so things would be chaotic. But even looking past that, the bottom line is the restaurant did not do its due diligence to fix a problem. We gave them ample opportunities during and after the fact. Most customers would merely leave without ever saying a word. What will ultimately affect their longevity are their own actions.
Crawfish King
Posted by
Sherman Chan
on Friday, May 11, 2012
Labels:
Richmond,
Seafood,
Southern
29
comments

I don't know where to begin... If you've been reading this blog for a while, you will see that I rarely rip into a restaurant (Kawawa and Po King are the exceptions). I try my best to be fair and forgiving. However, as I write this post, I am literally still baffled at the ineptitude of the staff and management at Crawfish King in Richmond. Let me set up the scenario. We had just finished our Monday night softball game and headed to Crawfish King for some eats. They were pretty busy for a Monday, so we had to sit at 2 separate tables of 4. Our table of myself, Hot Chocolate, Boss Woman and Milhouse put in our



Also, when we did place the order, he didn't even know what fried okra was, let alone actually putting in our order. So just a bit before 10:00pm, the manager re-takes our order and informs us that they did not have any okra. Oh


As for our food, the manager convinced us to stay even though we wanted to leave (after all, we'd been there over 1.5 hours). He promised to make it worthwhile when it came to the




So there you have it. Mediocre food, poor value and worst of all - crap service. Completely confused and totally unprofessional. We gave them a total of 7 chances (checking on our order and asking what they were going to do with the bill) to make amends for the over 2 hour ordeal. They did not. When has it become acceptable to outright lie to a customer saying you will check on an order when it doesn't exist? When has it ever been right to even suggest that a customer is wrong and even go as far as denying you took their order? How about: "Hey, that table doesn't have food and it's been 1.5 hours, maybe something is wrong!"? And how hard is it to say "sorry"??? Or how about a manager convincing you to stay and promising to make it up by only offering a measly 15% off for your troubles? And on top of that, avoid the customers completely when it came time to settle the bill? Oh and more importantly, the food was greasy and "meh". This place doesn't stand a chance.
The Good:
- You really think there was any good in this?
The Bad:
- Worst service I've ever seen (and I've been to a lot of restaurants)
- Food is mediocre-to-poor and it's not a good value
- Everything was covered in grease (including the non-boil items)
- Management does not train its staff properly nor do they care about their customers
Square Lotus
Posted by
Sherman Chan
on Thursday, May 10, 2012
Labels:
Pho,
Seattle,
Vietnamese
0
comments





The Good:
- Clean and classy
- Reasonable pricing
- Friendly service
The Bad:
- Some of the meats in the soup noodle are dry
- The service we got was friendly but was sparse most of the time
Zippy's Giant Burgers
Posted by
Sherman Chan
on Wednesday, May 9, 2012
Labels:
Burgers,
Seattle,
Take Out
0
comments






The Good:
- Large burgers (lotsa meat)
- The place has got character
The Bad:
- Meat is too gritty
- Not that many seats
3 Pigs BBQ
Posted by
Sherman Chan
on Tuesday, May 8, 2012
Labels:
BBQ,
Seattle,
Take Out
0
comments




The Good:
- Inexpensive
- Proteins exhibit a good smokiness
The Bad:
- Meats, on average, are pretty dry
- Sides need some work
Pike Place Chowder
Posted by
Sherman Chan
on Monday, May 7, 2012
Labels:
Sandwiches,
Seattle,
Soups
4
comments




The Good:
- Chowders are solid
- Touristy location in a good kind of way
The Bad:
- It ain't cheap
- Lack of seating
The Bottleneck
Posted by
Sherman Chan
on Friday, May 4, 2012


Tucked away near the entrance of the Commodore, it is an easy place to miss. Thank goodness that I was made aware of the place because it would've never been on my radar. I was skeptical at first since it seemed more like a place to grab so


Next, we had the Fanny Bay Oysters which were fried up beautifully crisp in blue cornmeal while not being greasy. The oysters were fresh and plump. It was served with bacon jam, red pepper aioli and a hint of lime. I really loved the bacon jam because well, it's like made of bacon! Being a "jam", it was sweet yet balanced by the saltiness of the bacon. It wasn't the easiest thing to eat with the oysters, despite the aioli.

Continuing on with the Beef Carpaccio, it was plated with crostinis, red wine mustard and truffle aioli. The beef was tender while still maintaining a slight resistance. Combined with the crostini and a dab from both of the sauces, there were many textures and flavours going on. A non-traditional carpaccio, yet delicious nonetheless. I'm usually not a salad guy, although I have a soft spot for the Frisee Salad. I was pretty happy they had this on the menu. Normally, I would never order a salad, yet a poached egg, bacon, brioche croutons and warm bacon maple vinaigrette made this one legit.

Moving along with another salad, we had the Beetroot Salad dressed with pink peppercorn, hazelnut, pea sprouts, goat cheese and blood orange. I liked how the beets still retained somewhat of a bite and how the flavours were


Before moving onto the mains, we had one last "appetizer" being the Confit Croquettes resting on a smooth cauliflower puree. These crispy morsels were filled with moist shredded Fraser Valley duck. I found the duck meat to be on the saltier side, but it was balanced by the sweet raisin chutney. This was probably my favourite starter dish of the meal. Our first main to arrive was the Chicken Pot Pie. Hidden beneath the puff pastry top lay Maple Hills chicken, potato, peas and carrots. If you look

Progressing along, the Mijune way, we had the Halibut with chorizo and beluga lentils finished off with a blood orange gastrique. Being a firm fish, it


Now the lamb was good, yet The "Burger" was the star of the show in my books. With house-ground Pemberton Valley beef, they were able to cooked the patty a perfect medium-rare. Hence the meat was super moist and naturally flavourful as the juices were never lost due to


And to make Mijune proud, we had all 3 of the available desserts


Lastly, the table favourite (yes, it wasn't the tart), was the Apple Tart Tartin with caramel sauce and vanilla rum ice cream. This thing had an intense caramelization which was surprisingly not overbearingly sweet (even with the rum ice


*Note: This was an invited dinner where all food was comped*
The Good:
- Reasonably priced
- Food is above-average
- Nice little place
The Bad:
- You can easily miss the place while walking by
- Don't bring a big group during peak times, the place is not that big