Wait. This is Saturday... Why is there a post? Well, I felt compelled to continue the discussion regarding Crawfish King. You see, there have been some people on Twitter in addition to other various comments that have been negative towards my post. I can totally understand why. After all, I basically ripped into a family run location of Crawfish King. If you have been a consistent reader of this blog, you know very well I DO NOT take my blog lightly when it comes to affecting people's livelihoods. In fact, many have criticized me for being too "soft" or "forgiving". Hey, I'm in a no-win situation, you can't please everyone. So I am cognizant of all the issues at play when I post on my blog. In the case of Crawfish King, the entire incident was completely true and not exaggerated. I have 7 other people with me that night who can echo the same sentiments (or worse). Now why did my post rip into them so harshly when I rarely, if ever, do it in my 1300+ posts? Simple, we gave them ample opportunity to redeem themselves and showed incredible patience over a 2+ hour ordeal. We played along nicely and even stayed at the urging of the manager. We did warn him that for us to stay, there had to be a good reason and compensation for our wait. However, he didn't come through and slapped us in the face with nothing more than a courtesy discount. In fact, Milhouse thought it was a bit of dishonesty on the manager's part because he wouldn't say what kind of compensation we'd get. In the end, he wouldn't even come out to discuss it. It was more of a take-it-or-leave it approach. Talking about unconscionable. We did nothing wrong in this whole predicament. The restaurant was at fault. Plain and simple. I am not in any shape or form backing down from my stance. That is how strongly I feel about it.
To give them the full opportunity to redeem themselves, I actually left my card (which I rarely do) for them to hopefully contact me so I could add their response in the blog post. No, we weren't looking for a free meal or anything. We really had no interest in going back because the food was not to our liking. Rather, I really wanted to give them a chance to right a wrong. Nope, they didn't email me at all over the 3 days prior to the post going up. I even tried with tweets. No reply. Therefore, the post went up as is. I am not going to mince any words when the experience was so bad and the lack of response too. I wasn't expecting preferential treatment. I just wanted some form of acknowledgment. With a Twitter account and Facebook page, I don't think it is too much to assume they should do what most restaurants would do - correct the problem. Especially one as valid as this one. Was the post harsh? Yes, it was. But that is how I felt as a customer (and others too in my party), and I just so happen to have a blog. The lack of professionalism and integrity by the staff and manager wasted our time. And to top it off, the food wasn't even good. Some would point out I should just post good experiences and forget about the bad ones. I don't see it that way. Sure, I rave about places where people should go and also panned the places people should avoid. Everything is fair game. If you run a restaurant or any business, you should do it with the customer in mind. I've been in retail before and that was exactly our mandate - to keep customers happy.
Sure, my blog does have some influence, but let's be real here. If a restaurant is going to fail, it is not going to be due to my blog. I've posted negative things about Kawawa and Po King. They are both in business and still doing well. So no, my blog doesn't close down restaurants. Restaurants fail all by themselves. If they stink, they will fail. Check on Yelp! and Urbanspoon, my experience at Crawfish King was not unique. In fact, it is more often than not. If they are going to fail, they will fail on their own merit. Not my blog post. Again, my biggest issue was their response to the problem and lack of care after the fact. As much as it seems like I want them to fail, I don't. C'mon. I don't wish ill-will on anyone. I saw the family-run operation with the kiddies in the kitchen. We realized it was their first 2 weeks in operation, so things would be chaotic. But even looking past that, the bottom line is the restaurant did not do its due diligence to fix a problem. We gave them ample opportunities during and after the fact. Most customers would merely leave without ever saying a word. What will ultimately affect their longevity are their own actions.